Human Resource (HR) Assistant-Coordinator

Coral Gables, FL


Corporate Functions

Job ID




The People Experience HR Assistant/Coordinator is responsible for all aspects of the employee termination process for all companies under The Retail Outsource Companies, and all affiliated companies. The People Experience Specialist will also be responsible for the creation of all job codes, titles, position exemption tests, salaries, and compensation matters.


  • Serves as first point of contact for all termination tasks including providing guidance on termination process, receipt of resignation notices, termination notices and processing of terminations in all required HR Systems.
  • Responsible for the processing of all unemployment claims, responding to claims and fighting claims as deemed necessary.
  • Responsible for storing all termination documents in employees electronic personnel files and moving active files to termed file upon end of employment life cycle.
  • Responsible for running a weekly terminations report, sending out exit interviews, reviews responses, records exit interviews process in master log, and works with the Employee Relations Specialist in identifying trends and finding ways to improve employee engagement and retention.
  • Responsible for the completion of all Verifications of Employment.
  • Responds to tickets assigned through the Operations Ticket System within departments established SLAs.
  • Responsible for the timely process of all COBRA notices.
  • Responsible for processing garnishment terminations.
  • Responsible for creating and maintaining job codes, job titles, salary/compensation structure, and commission guidelines.
  • Works in collaboration with People Experience and People Attraction team to provide excellence in customer service delivery.
  • Assists with People Experience responsibilities as assigned.


  • 3+ years of Human Resources experience in a fast-paced, high volume environment is preferred.
  • Bachelors Degree in HR is preferred
  • Knowledge and understanding of U.S. employment laws is a plus.
  • Must have excellent verbal and written communication skills in the English language.
  • Great interpersonal and persuasion skills.
  • Customer service orientation is required with great follow up capabilities.
  • Ability to effectively manage conversations with employees at all levels within the organization.
  • Ability to respond to all HR related matters in a timely and accurate manner and prioritize according to urgencies or time sensitive issues.
  • Flexible, proactive and positive disposition to companys changing needs.
  • Ability to work extra hours and weekends as needed.
  • Must have exceptional organization and time management skills.
  • Cognitive abilities are required to recognize when escalations or involvement of other team members are needed.
  • Use of various systems requires incumbent to be technologically savvy.
  • Ethical and integral to manage confidential and sensitive information.
  • Team player and disposition to work in a collaborative virtual environment.
  • Proficiency with Microsoft Office applications Word, Excel, and PowerPoint.
  • Must be able to work on National Holidays as deemed necessary by clients needs.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to prform the essential functions.

  • Must be able to remain in a stationary position for long periods of time.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, a computer, and a printer.
  • Must be able to communicate for long periods of time on the phone.
  • Must be able to communicate and to exchange accurate information with employees and peers.

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